Return and Refund Policy
Please read Divine Executive Solutions LLC’s (“Company”) (also marketed as The Divine Exec) Return and Refund Policy (“Policy”, “Return and Refund Policy”) carefully before using the website, entering into contract or purchasing products or services (the “Service”) on http://www.divineexecutivesolutions.com, operated by Robin Pitts (“us”, “we”, or “our”).
Company provides exceptional service at competitive rates. We offer set rates and packages. We also provide project quotes based on your specific needs, project complexity, and duration.
Purchases
If you wish to purchase a digital product or service, you may be asked to supply certain information relevant to your purchase including, without limitation, your:
- Full Name
- Email Address
- Payment Information
- Billing Address
Payments
Company accepts payments via Stripe, PayPal, and major credit servicers. A 3.5% processing/transaction fee is added to invoices.
Deposits
Payments are due in full unless a payment installation plan is accepted. If an installment plan is accepted, a minimum of a 50% deposit will be required for select services. A deposit invoice will be emailed to you and payment is due upon receipt before services commence. Final payment will become due before final product/services are submitted. It is your responsibility to provide any necessary edits, or product will become final within 15 days.
Cancellations and Refunds
Due to the nature of downloadable electronic items, all digital products being immediately accessible upon purchase, and being intangible, irrevocable goods, NO REFUNDS OR EXCHANGES of any fees or other amounts paid by Customer in connection with the Product will be allowed under any circumstances. You cannot receive a refund or exchange once purchased, downloaded, unzipped, or viewed. This includes webinars, courses, guides, eBooks, downloads, etc. If a product is mistakenly purchased, no refund will be provided. Please be sure you are purchasing the product or service you intend to. No Chargebacks. The Customer will not, under any circumstances, issue or threaten to issue any chargebacks to the Company and/or form of payment (ie, Stripe, PayPal) for any reason whatsoever related to the digital purchase. In the event of a chargeback, the Company reserves its right to report it to the credit bureaus as a delinquent account.
Refunds for other services that have not been started will be issued in seven days. Deposits will not be refunded. No product or service shall be refunded more than seven days from the initial purchase date.
All outstanding accounts for work that has commenced must be settled within five business days from receipt of the invoice.
Pricing
Company reserves the right to make changes to this website and Policy at any time, without notice.
Right to Refuse
Company reserves the right to refuse services or projects at any time to any order, person, or entity, without the obligation to assign a reason for doing so. You will be notified by email if your order will be rejected or canceled. No project is deemed accepted by us until a payment invoice has been sent.
Intellectual Property
Upon completion of the final payment for Service, all content, images, and deliverables belong solely to you, the user, with the exception that we reserve the right to use a sample of the completed Service for promotional purposes including, but not limited to: